User Data Deletion Instructions

OneAmple WhatsApp SaaS • Meta Platform Developer Policy Compliance

At OneAmple, we respect your privacy and data sovereignty. In accordance with Meta Platform Terms and global data protection regulations, you have the full right to delete your account, remove connected WhatsApp credentials, and purge all your stored data at any time.

1How to Request Data Deletion

You can request or trigger data deletion using any of the following methods:

Option A: Directly from Dashboard (Instant)

Log in to your OneAmple dashboard at oneample.com/login.
Navigate to Settings from the sidebar.
Scroll to the Danger Zone: Delete Account section.
Click Request Account Deletion.
Confirm your request. Your WhatsApp access tokens are immediately invalidated and full data purge is scheduled within 30 days.

Option B: Via Meta / Facebook Settings

Log in to your Facebook profile associated with your WhatsApp Business Account.
Go to Settings & Privacy > Settings > Apps and Websites.
Locate OneAmple in your connected apps list.
Click Remove and select the option to send a deletion request.
Our system will receive the deletion callback and schedule your data for permanent purge.

Option C: Contact Support via Email or WhatsApp

If you cannot access your dashboard, simply send a deletion request from your registered email address or phone number:

support@oneample.com WhatsApp: +91 96426 83699

2What Data Is Permanently Purged

Upon processing your deletion request, the following data is permanently wiped from our production database and backup storage:

• Meta WhatsApp Access Tokens (AES-256)
• Phone Number IDs & WABA Identifiers
• Customer Contact Lists & Phone Numbers
• Campaign Message Logs & Delivery Receipts
• Custom Message Templates & Media Handles
• User Account Credentials & Session Tokens

3Purge Timeframe & Retention Policy

Immediate Revocation: As soon as you request deletion, your WhatsApp connection is disconnected, the access token is cleared/invalidated, and active sessions are terminated.

Permanent Purge: All database records associated with your account are permanently erased within 30 calendar days, satisfying Meta Platform Policy requirements.

Notice: Deletion is irreversible. Once the 30-day period expires, your contacts and campaign histories cannot be restored.

Questions Regarding Data Deletion?

Our Data Protection Officer can be reached directly at support@oneample.com or via our registered business address at iBrain Labs, Vijayawada, India.